Posted by Mayuri Multimedia
in
Q3-Technologies-12-jan-2010
on Monday, January 11, 2010
|
|
| Designation | Customer Support Representative |
| Job Description | - Monitoring customer tracking system for new service requests. Providing second level troubleshooting support and problem resolution.
- Performing proactive applications monitoring and investigating automated problem alert notifications.
- Raising product awareness
- Willing to work in US time zones (i.e. night shifts)
|
| Desired Profile | - A first class bachelors degree in computer applications from any recognized institute,
- Minimum 2 years experience in customer support (Outbound process) - KPO / BPO experience preferred,
- Excellent communication skills,
- Broad understanding of any programming language & database,
- Good attitude and willingness to work in US time zones
|
| Experience | 2 - 5 Years |
| Industry Type | IT-Software/ Software Services |
| Role | Associate/Sr. Associate -(Technical) |
| Functional Area | ITES/BPO/KPO, Customer Service, Ops. |
| Education | UG - B.Sc - Any Specialization,B.Tech/B.E. - Any Specialization,BCA - Computers
PG - M.Sc - Computers,M.Tech,MCA |
| Location | Gurgaon |
| Keywords | Customer Support, US time zones, willing to work in night shifts |
| Contact | Q3 Technologies, Inc
|
| Website | http://www.q3tech.com |
| Job Posted | 11 Jan |
| Reference | Customer Support |
0 Responses to "Customer Support Representative Gurgaon"