Here is an exciting opportunity for 2009 pass out candidates with a MCA Degree or Engineering Graduates specialized in “Information Technology or Computer Science”.

Applications can be forwarded to chennaifreshers2009@hexaware.com with the subject line containing Location of College, Degree & percentage.

For example –

1) A candidate who has done his MCA from Chennai with 67% , then the subject line would be Chennai MCA 67%.

2) A candidate who has done BE CS form Chennai with 72%, then the subject line would be Chennai BE-CS 72%

The positions are based in Chennai and are very few in numbers. The shortlisted candidates will be informed directly to come and attend Written test & Group Discussion in our Siruseri campus. Final selection will be based on the Technical and HR Interview. Those not shortlisted this time will certainly get opportunities in future.

Following are the terms and conditions.

1. Initial period of 1 month the trainee will be paid a Stipend of Rs 5000/- and subsequently will be paid a salary of Rs 2.0 lacs p.a.

2. The Trainee will have to provide a Bank Guarantee of Rs 1 lac which will be locked in for a period of 3 years. During this period if a trainee decides to leave, the said amount will be forfeited to the company.

Candidates with a MCA degree or BE graduates specialized in IT & Computer Science passed out in 2009 and who have an aggregate of more than 70 % only may apply.

Job Summary:

Managing the IT Support Desk Team in a facility

Answer customer calls. Resolving IT support issues

Typically by visiting a customers desk and resolving the problems

Knowledge and Skill Requirements:

Excellent technical skills, especially PC support (hardware and MS software)

Excellent communication skills

Experience of working on an IT support desk

Experience of working in a similar role for a large organization

Technical background with at least workstation support

Candidate should able to manage the IT operations in focusing the Customer Satisfaction.

Ensuring to provide the operational support role in a multi-shift 7 x 24 x 365 and should be able to work across various shifts. Responsible for ensuring all incidents and outages are closed in a timely manner, properly documented, tracked, and resolution occurs.

Qualifications: Diploma/Degree in any area

Certifications: MCSE and ITIL foundations Certification preferred.

Experience :-0.6-2 Years

"customer support"

Job Summary:

Operational support of Voice over IP (VOIP)

Traditional voice related systems and devices

Additionally, support of LAN/WAN devices such as Routers, Switches, DNS/DHCP and Packetshapers required.

Knowledge and Skill Requirements:

• Customer service skills and client focus
• Strong communication and interpersonal skills including an ability to convey technical information using non-technical language
• Extensive knowledge/experience with Cisco Voice over IP systems and components including Call Managers 5.x, gateways, gatekeepers, routers, switches, IP phones and softphones.
• Must have thorough understanding of traditional call flows and communication protocols (SIP, H.323, MGCP, RTP,SRTP, SCCP, ISDN)
• Knowledge and experience operating converged (voice/video/data) networks, including knowledge of: CoS, QoS, WRED and related quality of service parameters.
• Knowledge and experience operating voice/video services across MPLS backbones.
• WAN and voice circuit experience in VoIP environment
• Basic knowledge of BGP, MP-BGP, EIGRP and OSPF routing protocols.
• Knowledge of VPN technologies and IPSec and GRE protocols.
• Understanding of network protocols like FTP, TFTP, NTP, SNMP, DNS, DHCP
• Exposure to wireless controllers and access points desirable.
• Exposure to Packeteer packet shapers desirable.
• Previous experience or demonstrable aptitude to be successful in an Administration and Operations capacity
• Organizational and problem-solving skills

Infrastructure Operations-Voice

Job Summary:

Tier 1/2 support for Verint calls recording solution. This requires working in rotational shifts on 24x7 basis (including night shifts).

Perform health check of the Verint applications on daily basis and ensure that the performance report is generated / presented on timely assistance to stakeholders.

Coordinate with other teams to resolve a problem and establish effective working relationships with vendors to ensure timely assistance for any issues / problem.

Provide work around solution wherever applicable upon approval from the respective senior member/ stakeholders.

Provide permanent fix to a problem by engaging the right resources and ensure to maintain knowledge base on critical issues / errors. .

Provide regular updates to senior members and respective stakeholder regarding ongoing severity 1 or 2 issue and communicate the status effectively.

Participate in root cause analysis with internal team, vendor and client tech team. Work with respective support team to help identify action Items and corrective action for further improvements.

Implement change requests for Contact Center applications and work along with vendors/ client wherever change coordination is required.

Maintain documentation for continuous improvement and knowledge base of resolutions to common or recurring problems in Verint application.

Knowledge and Skill Requirements:

Hands-on experience on Verint loggers and call quality evaluation systems

Strong understanding of SQL database management, SQL Query, integration of Verint with all basic telephony, signaling standards and telecommunications protocols (JTAPI, TSAPI, ASAI) used in Verint with different PBX / Solutions.

Should posses Computer skills with some basic experience on Microsoft office, LAN/WAN as well.

Hands on experience on associated adjuncts CTI and CRM

Excellent interpersonal and communication skills (verbal and written).

High level of focus on customer and met business objectives.

IP Telephony

Job Summary:

Primary Skills:

Advanced knowledge of workstation imaging, deployment processes, and technologies

Interface with clients to understand their environment and capture the knowledge

Able to represent DMM capabilities to clients

Capture knowledge from new environments and share with other personnel in India and other geographies to support client needs.

Execute assigned projects, ensuring that targets are met and alerting management of any changes in deliverables or budget

Knowledge and Skill Requirements:

• Strong written and verbal communication skills (English)
• Good people management skills
• Ability to take ownership for tasks and issues, utilizing all resources available and multitask
• Experience with workstation imaging technologies such as Ghost / Power Quest / RIS
• Advanced knowledge of software packaging and deployment processes and technologies
• Software installation packaging experience, preferably with Wise and/or Install Shield
• Knowledge of Windows Infrastructure, AD and SMS
• Software distribution experience, preferably with SMS/SCCM
• Excellent systems administration skills utilizing Microsoft platforms (Windows Server 2003, Windows 2000 Advanced Server)
• Ability to handle multiple tasks simultaneously and interact with key executives.
• Experience on virtual systems (Virtual PC, Virtual Server or VMWare)

Work Location : Bangalore

Workplace Technology Solutions

Job Summary:

The Global Delivery Network has Delivery Centres strategically located around the globe (US, UK, China, Manila, India, Prague, etc.) which are utilized to deliver a wide variety of services to Accenture’s client base.

• Engagement teams and clients need to have connectivity from external locations (typically the client’s infrastructure) to the identified Accenture off-shore centres.
• These connections encompass direct point to point circuits, VPN connections, ACN connections, and hybrid connections whereby the client connects to a Global Delivery Network Point of Presence (PoP), and is routed across the Global Delivery Network infrastructure to the centre where the work will be executed. The IO GDN Unit Client Connectivity Team is responsible for managing the interface with the client and managing / executing the implementation of the required connectivity for the overall network architecture.

Knowledge and Skill Requirements:

• 3+ years working with data network connectivity solutions
• Experience with 2 or more of the following platforms: Cisco routers, Cisco switches, Nortel Contivity, Packeteer Packetshaper, Checkpoint and Netscreen Firewalls
• 2+ years experience in the following
• Planning and estimation
• MS Visio
• MS Powerpoint
• MS Excel
• Knowledge of voice systems
• Data security/firewall management skills
• Project Management
• Professional Skill requirements
• Excellent communication skills, including the ability to communicate to all levels of client personnel and technical backgrounds
• Excellent problem solving skills related to technical issues.
• Excellent analytical skills for appropriate design decisions and timely delivery of products
• Strong Client Focus

Work Location : Bangalore

Development Arch Framework: Configuration & ReleaseManagement

Job summary:

AIDU Process Developer:

• Develop, test and publish AIDU Level 5 Process Maps for Internal as well as External Clients of Accenture Technology Infrastructure Services
• Manage and maintain the AIDU tool for various clients
• Maintain Change control request and process on the AIDU tool
• Active participation in arriving at a state of the art Knowledge sharing & management system for all businesses.
• Maintain the Sharepoint 2003 Platform for the AIDU tool
• Maintain the Back end SQL database
• Expert Knowledge of Client Interaction and Demonstration.
• Demonstrates understanding of the Clients business and is able to complete deliverables within time.
• Excellent presentation and communication skills..
• Knowledge of the ITIL concept and best practices.
• Knowledge of COBIT controls
• Develop and tests processes through End to End testing.
• Demonstrates good Time management skills.
• Maintain Expert level Knowledge on Microsoft Office and Visio 2003, Macro Programming, SharePoint 2007
• Seeks opportunities to improve knowledge, skills, and performance and is receptive to constructive feedback.
• Work independently and maintain a high degree of professional conduct at all times
• Willingness to work varying hours as required

MOM:

MS Visio – Flowchart tool; SharePoint 2003 / 2007;

Troubleshooting with incidents;

Hands-on with flowchart prep;

Convert textual format into concise flowchart;

Some exp on Service Desk

ITIL – Incident Problem Change Mgmt

Work location : Bangalore

Knowledge Management Admin Process Design

Job Summary:

Should have relevant experience of 5 Years.

Strong skills on VOIP, Contact Center, Cisco IPCC etc.

Installation and troubleshooting of IP Phones.

Configuring and Management of Backup and Restore Utility (BARS).

Implementation experience of CISCO IP Telephony would be an added advantage.

Certification on CCVP will be an added advantage.

Work Location : Bangalore

VoIP - Voice Over Internet Protocol

Bachelors or Masters in Life Sciences.

Certification in one or more database management tools.

Prior experiences of interpreting edit checks/Validations in clinical data management.

Prior experience in creating clinical reports.

Knowledge of Business objects, to build report. And understanding the limitations of the tool to build reports.

Knowledge of SQL Developer.

In depth knowledge of Clinical Data management.

Knowing Responsibilities of each role involved in Clinical Trials Management.

Good knowledge of office tools – MS Word and MS Excel.

Good communication skills.

Analytical and Reasoning skills.

Has worked as a project lead in any of the processes.

Life Science graduates with 3 to 7 years experience in Clinical data mangement.

Job Location:Bangalore

For further information please contact:

Adarsh PB

adarsh.pb@accenture.com

+91 80 40777026

Should have worked on Lodestar tool for atleast 2 to 3 implementation projects.

2 to 3 Project implementation Experience on Lodestar tool in an oracle platform

* Responsibility for technology portion of assigned new business proposals

* Contribute to the Groups Architecture Guidelines

* Participate in project reviews as technology representative

* Utilizes a thorough understanding of client’s business requirements to develop Technological solution alternatives for a project

* Develop frameworks for use of new technologies for inclusion in the Architecture Guidelines

* Process adherence

* Customer satisfaction

* Review, understand, and critique systemsdesign, propose enhancements, and oversee implementation

* Extensive knowledge of current software and hardware technology, with strong background in systems design and modelling and networking

Reporting To:-Project Manager

Primary Skills (Technical & Functional)

* ATG Ecommerce experience.

* Hands on experience in design & coding of ATG Framework , Dynamo Scenario Server (DSS) , Dynamo Personalization Server (DPS) , Websphere and Jhtml.

Secondary Skills(Technical & Functional)

o Documentum , ATG Commerce Server

* Good Interpersonal skills and an innate ability to motivate teams

* Good presentation and communication skills

* Be able to work independently and anticipate what is coming next.

Onsite opportunity (Long term/Short term), candidates with valid passport and B1 Visa would be prefered.

• Should be strong in COBOL, JCL, VSAM, DB2 & CICS.

• Should have :

1. strong experience in COBOL development for system interfaces.

2. Have experience in Solution Design.

3. Hands on experience on Coding and Testing to ensure quality of deliverable.

4. Good hands on reviews, testing, CM, manage releases.

• Should be good in Project reporting, quality management Production support, maintenance for the set of applications

• Banking domain is a plus.

• Excellent communication skills and inter personal skill

• Should have strong experience in analysis and design, Gather requirements, prepare design documents, participate in reviews

• Should have hands on experience in Customer interaction for discussing technical issues

• Should have Strong programming skills in Java/J2EE

• Should be strong in WAS and Websphere Portal (Desired)

Relevant experience as HR Generalist in BPO/Call Center.

Requirement Specification:

• Excellent communication skills and good team handling experience.

• Actively involved and implementation of Employee Engagement Activities

• Ability to take decision at required and critical circumstances.

• Handling Experience of On Boarding, Background Checks, Submission of documents, Creation of personnel files

• Understands Statutory formalities, Leave and Attendance Management

• Vendor Management for Engagement Activities

• Employee/HR Help Desk

• Implementation of corrective action policy

• Internal Communication Management

• Feedback roll out

• Experience in Grievance Handling, Exit, Performance Management

• Conducting Exit interviews

• Hands on Excel experience, Data Base Management

Others:

• Candidate should have secured minimum of 50% across Graduation, 12th and 10th

• Candidates should be willing and open to work 24/7 shifts.