## Enthusiastic professionals with a background in Information Technology Service Management (ITSM) and excellent interpersonal skills will find this to be a challenging and rewarding opportunity!

# In this position you will work with the companies to deliver high-value services. IBM Has large customer base with state of the art IT infrastructure deployed across the globe. IBM uses various tools to monitor and provide 24X7 supports to client’s infrastructure. We are looking to add positive, assertive members who are interested in joining a dynamic team of professionals who deliver top of the line Services.

# Role of the L1/L2 Systems Management support personnel is to perform day to day support on the Tivoli infrastructure like performing health checks, housekeeping tasks, managing the endpoints, handling problem and change tickets, managing production support task ID.

## Duties & Responsibilities:

• Manage the Tivoli Infrastructure and the monitored estate by performing regular checks on the Infrastructure servers, resolve issues with gateways, managed nodes etc

• Manage the Tivoli endpoint environment by resolving heartbeat issues, DM/ITM monitoring engine issues etc, duplicate and isolated endpoints.

• Check the TEC server for event flood issues and take necessary actions

• Install Tivoli code on the servers and commission them by subscribing to profile managers

• Perform Tivoli decommission tasks when endpoints are taken out of service.

• Analyze Problems & escalate to appropriate Levels.

• Monitor Queues & Takes necessary actions

• Perform User Administration tasks like creation / removal of Tivoli admin IDs.

• Periodically check the logs generated by Day to Day House keeping tasks to ensure they are running properly.

• To able to perform in 24 x 7 Environment in shift roaster

• To able to attend calls on calls basis whenever assigned

• Work with Change & Problem Management Tools

• Create regular reports for Management requirements.

# ## Desired Experience:

• Adequate Knowledge of UNIX/LINUX/Windows Platform, and strong fundamentals

• Adequate Knowledge & Experience in AIX environment.

• Adequate troubleshooting skills

• General Knowledge of Networking concepts

• Good knowledge and experience of Tivoli Framework

• Knowledge and Experience on the following layered products( in one or more will be added advantage)

# Distributed Monitoring

# IBM Tivoli Monitoring 5.1 / 6.1

# Tivoli Enterprise Console 3.9

# IBM Tivoli Configuration Manager ( software distribution / Inventory ) 4.1.2 onwards

# Netview 7.1.4

# Tivoli Remote Control 3.8 onwards

# Good Experience of Tivoli User Administration

# Working experience and Knowledge of the following AIX Task.

# Tivoli User ID Management

# Installation of Tivoli Endpoints and problem resolution.

# Create Monitors for Standard resource Models

# Troubleshoot basic problems in DM / ITM using standard procedures

# Administration and Maintenance of TMR, Manage Node and Tivoli Gateways

# Create ACP’s for default types

# Using Predefined Inventory scans to perform scans on endpoints

# Patch Installation for Tivoli products with Guidance

## General Skills :

• Excellent interpersonal and verbal/written communication skills

• Ability of quickly analyze & diagnose the problem

• Hardworking & Ready to learn

• To participate & Work with Local & Global Team

• Ready to take additional challenges

• Ability to acquire skills & keep them updated

# Minimum 15 years of education required

# Total 3 to 5 years of experience required



Required

* Bachelor's Degree

* English: Fluent.