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Technical Support Representative

Posted by Mayuri Multimedia on Thursday, December 31, 2009 | 0 Comments |

Designation Technical Support Representative
Job Description
  • Monitoring customer tracking system for new service requests. Providing second level troubleshooting support and problem resolution.
  • Performing proactive applications monitoring and investigating automated problem alert notifications.
  • Raising product awareness
  • Willing to work in US time zones (i.e. night shifts)
Desired Profile
  • A first class bachelors degree in computer applications from any recognized institute,
  • Minimum 2 years experience in Technical customer support,
  • Excellent communication skills,
  • Broad understanding of any programming language & database,
  • Good attitude and willingness to work in US time zones
Experience 2 - 5 Years
Industry Type IT-Software/ Software Services
Role Associate/Sr. Associate -(Technical)
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Education UG - B.Sc - Any Specialization,B.Tech/B.E. - Any Specialization,BCA - Computers
PG - M.Sc - Computers,M.Tech,MCA
Location Gurgaon
Keywords Technical Support, US time zones, willing to work in night shifts
Contact Q3 Technologies, Inc
Website http://www.q3tech.com
Job Posted 30 Dec
Reference Technical Support

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