Job Summary:

Managing the IT Support Desk Team in a facility

Answer customer calls. Resolving IT support issues

Typically by visiting a customers desk and resolving the problems

Knowledge and Skill Requirements:

Excellent technical skills, especially PC support (hardware and MS software)

Excellent communication skills

Experience of working on an IT support desk

Experience of working in a similar role for a large organization

Technical background with at least workstation support

Candidate should able to manage the IT operations in focusing the Customer Satisfaction.

Ensuring to provide the operational support role in a multi-shift 7 x 24 x 365 and should be able to work across various shifts. Responsible for ensuring all incidents and outages are closed in a timely manner, properly documented, tracked, and resolution occurs.

Qualifications: Diploma/Degree in any area

Certifications: MCSE and ITIL foundations Certification preferred.

Experience :-0.6-2 Years

"customer support"