Responsibilities

• The Senior Security Analyst position in Symantec’s Managed Security Services is responsible for assessing security threats and risks involving client infrastructure.
• The senior security analyst works within a global analysis 24x7x365 team to further support the timely delivery of monitoring services and support across multiple customers in different geographies across the globe.
• This includes troubleshooting and resolution of security issues on behalf of clients. The senior analyst addresses complex or difficult problems as needed, or in conjunction with other team members.
• To ensure operational efficiencies analysts are assigned to different weekday and weekend shift schedule, and need to demonstrate abilities to work in a dynamic, fast-paced environment.
  
  

• Assisting in the review of customer security logs on a real-time basis
• Assessing the impact of traffic on customer networks
• Adherence to established internal procedures and guidelines
• Assisting with Security Analyst shifts as required
• Articulating security issues to customers, both verbally and written
• Responding to customer security questions
• Understanding current vulnerabilities, attacks and countermeasures
• Conducting research on emerging security threats
• Contributing to the internal knowledgebase
• Performing analysis demonstrations for customers
• Participating in customer conference calls
• Adjusting the backend technology system
• Fulfilling more complex ad-hoc queries
• Mentoring and training security analysts
• Auditing work results
• Serving as an internal escalation point of contact
• Serving in the on-call rotation
• Identifying opportunities to improve the service